Hotlines & Help Lines

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Hotlines/ Help Lines

Teen Crisis line
The 9 line support group for Teens

Suicide Prevention Hotline
24/7 crisis/suicide prevention

Second Chance
24/7 drug/alcohol hotline and drug/alcohol support and referrals
(510) 792-4357

California Youth Crisis Line
24/7 youth crisis line

Parental Stress Hotline
24/7 parental support

Teen Substance Abuse and Addiction:                                                                                                                                                         Warning Signs and Effects of Using                                                                                                                                                                                                                 

Parents' Guide to Helping Teens Recover from Addiction

AIDS Hotline

Eden I & I
Hayward area referral line ( housing and other needs), 570 B st., Hayward
(510) 537-2552

National Domestic Violence Hotline

Rape Crisis Line

Sex Information, San Francisco
Provides basic, factual, non-judgmental information regarding human sexuality to the general public & through a free telephone information switchboard, a speaker's bureau, and issue-oriented workshops. Hours are Monday-Friday from 3-9 PM.
(415) 989-7374 and

California HIV/AIDS Hotline
All areas support around HIV; 9 am - 5 pm M,W,Th, F; 9 am - 9 pm TH

Run-A-Way Switchboard
24/7 crisis Intervention, referrals, and message hotline for parents and youth

Suicide Prevention-Crisis Support Services
24/7 support through crisis and suicide

Crisis Line for the Handicapped

24/7 Mental health/substance abuse referral line

Child Protective Services
24/7 emergency response unit and intake services; 24100 Amador St., Hayward
(510) 259-1800

Alcoholics Anonymous Information Service
Referrals to support groups; youth group Sun. 7 pm, 25356 Cypress Ave. Hayward
(510) 839-8900

Al-Anon Information Service
Referral to support groups
(510) 276-2270

Help line Referral for women from India, Pakistan, Nepal, Bangladesh, Sri, Lanka, Asians Legal assistance, psychiatric, peer counseling and translation services; Berkeley




A Safe Place
Shelters that accepts teens 18 years and older or emancipated; Oakland

La Casa de Las Madres
DV Shelters that accepts teens 18 years and older or emancipated, women and children
877-503 1850

Shelter for women and children - 24 beds; Hayward
(510) 581-3223

DV shelter for South Asian women and children under 13; Fremont
(510) 657-1245

Single Men Human Outreach Agency
Shelter for single men on GA; Hayward
(510) 582-1172

South County Homeless Project
Mentally disabled singles shelter; Hayward
(510) 732-5956

Emergency Shelter Program
Shelter; Hayward
(888) 339-7233

Tri-Valley Haven
Shelter; Livermore
(800) 884-8119

DreamCatcher Runaway Homeless Youth Center
The only emergency shelter for youth ages 12 through 17 in Alameda County. Located in a house in downtown Oakland & provides overnight shelter, laundry, shower, food, clothing, transportation & counseling services to youth who have runaway from home, been thrown out of their homes, or who are living on the streets. All services are free of charge and voluntary. All services are confidential & the center is legally mandated to contact guardians after the first 24 hours of shelter & no longer than 72 hours. 2325 Clement Avenue, Alameda, CA 94501;
(510) 522-8363 (information); (800) 379-1114 (to get into a shelter)

S.A.V.E. (Shelters Against a Violent Environment)
Domestic violence shelter; Fremont
(510) 794-6055

Shelter; Berkeley
(510) 848-1456

Bay Area Women Against Rape (BAWAR)
Provides free in-person counseling to survivors of sexual assault and their significant others. Also offers accompaniment to police, court and hospital, a 24-hour hotline, support groups, and community education. 7700 Edgewater Drive, Suite 630, Oakland, CA 94621
(510) 845-7273 (24-hour crisis line)

Asian Women's Shelter
For youth of all ages
(415) 751-0880

Rosalie House
Shelter; San Francisco
(415) 255 0165

Tri-City Homeless Coalition
Coalition has a full-time shelter & five other programs aimed at various aspects of the problem of homelessness. 588 Brown Road, Fremont, CA 94539;
(510) 252-0910

Ann Martin Children's Center
Children support groups and individual teen counseling; Oakland
(510) 655 7880

(Lesbian, Gay, Bisexual, Transgender, Queer, and Questioning)
Project Eden/Lambda Project
Support groups for LGBTQQ teens
(510) 247-8200

Lavender Youth Recreation and Information Center (LYRIC)
Bring LGBTQQ youth together to build a peer-based community that empowers them to end isolation, create a progressive queer youth voice, increase well-being & self-esteem, and change the communities in which they live. 127 Collingwood Street San Francisco, CA 94114;
(415) 703-6150

Parents, Families, and Friends of Lesbians and Gays, Oakland / East Bay (P-FLAG)
Promoting the health & well being of gay, lesbian, bisexual & transgender persons & their families & friends through support, education, & advocacy. PO Box 21195, Oakland, CA 9462;
(510) 562-7692 (help line)

Sexual Minority Alliance of Alameda County (SMAAC)
A youth center serving LGBTQ youth in the Bay Area. Youth range in age from 14 to 25. Support groups for Young Gay Men, Young Lesbian/Bisexuals Women, & a Transgender Youth Association; 1:1 College Counseling; GED, SAT &ACT Prep Classes (By Appoint); Once a month Parties (Non Alcoholic); Prevention Case Management; Positive Youth Council for HIV Positive Youth; Risk Reduction / Safer Sex Info; Hours of operation are Monday-Saturday from 2pm - 10pm. 1738 Telegraph Avenue, Oakland, CA 94612.
(510) 834-9578


Support Groups

MOVE (Men Overcoming Violence)
Committed to ending men's violence in their relationships. Provides counseling for batterers & prevention education on domestic violence, men & masculinity, & sexism. Has a group for gay men & also a youth program, working with young men in schools & providing counseling. 1385 Mission Street, Suite 300, San Francisco, CA;

Support groups for family and friends of addicts. Summit Hospital/MPI Board Room, 3100 Summit St., 5th Floor, Oakland; M 7:30-9:00 pm.



Scotian Center
Youth employment and training; 1651 Adeline St., Oakland
510-832 4544

Youth Employment Partnership, Inc
An employment training agency that helps at-risk youth in poverty to overcome barriers to economic independence. Teaches workplace behavior, job search strategies, & basic business & life skills. Has summer and year-round job training. Programs for in-school and out-of-school young people aged 14 to 29. Counselors assist young people with resumes, interview techniques, job placements, while helping them build their sense of self-sufficiency & self-esteem. 2300 International Blvd Oakland, CA 94601.
(510) 533-3447

One Stop Career Center
Youth employment workshop, 1:1 support with resume, job lists, job search access, Pivotal Point Program (Foster Youth/Internships). 24100 Amador St., 3rd. floor, Hayward. M-F 8:30 am - 5:00 pm.
(510) 670-5700

Job Corps
Eden Area Multi-service Center for youth 16-24/low income. GED, vocational training, job counselors, job listings. 24100 Amador St., 3rd. floor, Hayward.
(510) 265-8378

Vallecitos CET
Center for Employment/Educational Training Services; Hayward
(510) 537-8400

Youth Enrichment Services
Youth 14-21; academic tutoring/study skills training; alternative secondary school offerings; paid unpaid work experience, job shadowing & internships/leadership development; summer employment; Hayward.
(510) 784-2660 ext. 5431

Temp agency for clerical and Industrial jobs; Hayward
(510) 728-7300


Medical & Mental Health

Alta Vista Teen Clinic
Individual Teen Counseling and medical advice; Oakland
510-535 4230

Asian/Pacific Islander (API) Youth Violence Prevention Center
Ultimate goal is to prevent & reduce youth violence among the API population & to position communities to become proactive in creating a safe & healthy environment for themselves. 1970 Broadway, Suite 500, Oakland, CA 94612; http://
(510) 208-0500 ext. 333

Asian Community Mental Health Services (ACMHS)
Provides and advocates multilingual and multicultural family services that empower people to lead healthy, productive and self-sufficient lives; 310 Eighth Street, Suite 201, Oakland, CA 94607 & provides 1:1 AOD Counseling Tues & Thus at Logan Health Center
(510) 451-6729

Asian Pacific Psychological Services
A nonprofit community-based mental health agency committed to providing culturally and linguistically competent comprehensive mental health services for the Asian and Pacific Islander community. Their priority is serving disadvantaged immigrant and refugee communities who have limited access to care due to cultural, linguistic, and socioeconomic barriers. 431 30th Street, Suite 6A, Oakland, CA 94609;
(510) 835-2777

Family Support Services, TVHC
Free case management & counseling for pregnant and parenting teens. 567 West A St., Hayward, CA 94544

Circle of Care, a program of East Bay Agency for Children
Provides comprehensive support services to families & children dealing with illness, loss & trauma. Services include: support groups for families living with illness or dealing with loss, support group for teens with a parent who is living with HIV/AIDS & support group for teens with a parent who has cancer. Also provides home & school based counseling for children & teens. No one is turned away because of inability to pay for services. 2540 Charleston Street, Oakland, CA 94602;

Women, Infant & Children (WIC) TVHC, Inc.
A supplemental nutrition program that helps mothers & young children eat well &stay healthy. It serves low income pregnant, post-partum, & breast feeding women, infants & children under 5
(510) 471-5913; 1328 Decoto Rd. Ste. A - 1, Union City, CA 94587
(510) 595-6400; 24085 Amador St., Hayward, CA 94544

ACCESS / Women's Health Rights Coalition (ACCESS)
Provides pro-choice information, referrals, peer support and advocacy to women seeking abortions, birth control, prenatal care, fertility services and more. Volunteers are needed to help improve access to quality reproductive health care for all women. PO Box 3609 Oakland, CA 9460;  (email)
(510) 923-0739

Black Coalition on AIDS
A broad-based alliance providing education, services, treatment, emotional support, & research in Black communities. Provides volunteer services for African Americans who have HIV. 1042 Divisadero Street, San Francisco, CA 94115;
(415) 346-2364

Planned Parenthood
Medical advice and reproductive health care. B Street, Hayward
800-967 7526